Frequently Asked Questions

1. Can you deliver to me?

If you require offloading with a tail lift/ pallet truck we can only deliver to flat, level and hard standing surfaces- you must advise us of any restrictions such as weight limits, low bridges etc. for more information please see our delivery page click here.

2. How much is delivery to me?

For UK deliveries please click here.

3. Do you deliver outside of the UK?

We can deliver worldwide, please call our Sales Team for a price.

4. Can I change my order?

Please refer to our terms and conditions and then give our office a call who will be happy to help.

5. How do I cancel my order?

Please call our Customer Services team ASAP who will be happy to help click here.

6. I haven't received my order, what shall I do?

You can track your pallet, using your consignment number and postcode using the tracking link (http://www.tpnconnect.com/Tracking)

If this does not solve your query, please call our Customer Services team on 01629 825188 who will be more than happy to look into this for you.

7. Help! I have an issue with my product?

Please contact our Customer Services team who will be happy to help click here.

8. What if I’m unable to receive my delivery?

Where possible we will try and deliver to a safe place, providing you have chosen the tail lift delivery option. If this hasn’t been selected at checkout, then we may still be able to leave the pallet, but this would incur an additional charge.

9. What colour glass do we use?

We use mixed colours of green, amber and clear.

10. What are you're glass products made of?

Our glass products are made from recycled local authority collections.

11. How do I know which glass I need?

Please refer to our product and specification list click here.

12. Where can I download a Safety Data Sheet and Product Specification Sheet?

Please click here to download click here.

13. How do I order a mixed pallet?

Please contact our sales team for assistance.

14. Are my payment details secure?

Payments are processed by Shopify which is our payment provider. Details can be found here: https://www.shopify.com/uk/legal/terms-payments-gb

15. Ways to Pay?

Debit/ credit card, Paypal? BACS.

16. How do we store & use your data?

Further details can be found here: Privacy Policy regarding our data handling and retention policy.

17. Where can I find my order history?

Customers can access their account by selecting the account icon in the header, next to the basket icon.

18. What happens if I forgot my password/login?

You can use the forgot password facility on the login page.

19. Does your website store card details?

No we do not store customer cards.

20. Do you offer any discount for bulk orders?

If you are ordering over 10 tonnes, then we may be able to offer you a discounted haulage rate, please call our office for more information. You can find out contact details here: click here.

21. How do I return an item?