Frequently Asked Questions

1. Can you deliver to me?

If you require offloading with a tail lift/ pallet truck we can only deliver to flat, level and hard standing surfaces- you must advise us of any restrictions such as weight limits, low bridges etc. for more information please see our delivery page click here.
For UK deliveries please click here.
We can deliver worldwide, please call our Sales Team for a price.
Please refer to our terms and conditions and then give our office a call who will be happy to help.
Please call our Customer Services team ASAP who will be happy to help click here.
You can track your pallet, using your consignment number and postcode using the tracking link (

If this does not solve your query, please call our Customer Services team on 01629 825188 who will be more than happy to look into this for you.
Please contact our Customer Services team who will be happy to help click here.
Where possible we will try and deliver to a safe place, providing you have chosen the tail lift delivery option. If this hasn’t been selected at checkout, then we may still be able to leave the pallet, but this would incur an additional charge.
We use mixed colours of green, amber and clear.
Our glass products are made from recycled local authority collections.
Please refer to our product and specification list click here.
Please click here to download click here.
Please contact our sales team for assistance.
Payments are processed by Shopify which is our payment provider. Details can be found here:
Debit/ credit card, Paypal? BACS.
Further details can be found here: Privacy Policy regarding our data handling and retention policy.
Customers can access their account by selecting the account icon in the header, next to the basket icon.
You can use the forgot password facility on the login page.
No we do not store customer cards.
If you are ordering over 10 tonnes, then we may be able to offer you a discounted haulage rate, please call our office for more information. You can find out contact details here: click here.
Please refer to our terms and conditions and then give our office a call who will be happy to help.
If you have successfully returned an item or are expecting a refund for a cancelled order, this can take up to 5 working days to process.